The new ways of customer’s consumption make vital to have excellent results on previous experiences along the interactions. Therefore, it is very important the improvement on the contact, sale and support experience, as well as the opportunity of providing the interaction through the channel selected by the customer.
Oracle’s Customers Experience Suite covers the next leading solutions:
Sales Cloud: Automatization and improvement on sales force, performance management and use of mobile tools.
Marketing Cloud: Management and automatization of marketing campaigns.
Service: Customer service and multichannel contact center solutions.
CPQ: Price and quotes configurator to improve the efficiency of the sales process.
Social: Social solution integrated with the rest of CX applications.
Field Services & TOA: service to your customers for repairs, breakdown repairing, programmed maintenances, etc
Following our agile Cloud implementation methodology, our certified consultants are disposed to realize a fast adoption project for users with a short term feedback. Contact with us and we will advise you about the CX solutions that could help you in your business.