arin has a proven methodology supporting multiple clients that aims an optimized, secure and available system.
• Users’ queries support.
• Centralized and automated incidents reception and the automatic reassignment to the corresponding support team.
• Monitoring and incidents resolution according to the customer support contracted levels.
• Recurring incidents detection, enhancement proposals and/or user training.
• Dialogue with Oracle for incident management.
We offer you an expert consulting team in maintenance and development, who will solve the issues of your users, proposing and also implementing preventive and enhancement actions that will help you get the most out of your application.
We also offer different support options that fit the needs of your company (24×7, 8×5, timelly support during office hours, certain time zones …). We provide support services regardless of the level of Oracle’s support to the version of your application according to Lifetime Support policies.
Our support range covers functional, technical and development areas required to boost performance, usability and coverage of your Oracle solution, both facilities “on premise” and in the cloud.
Look other outsourcing services offered by arin.